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Friends & Family Test
What is the Friends and Family Test?
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
We read all the feedback that we receive from the Friends and Family Test and we always do our best to make changes to improve the service where this is possible within our limited resources.