Our Mission

We are proud of our surgery and aim to work in a place where...

• We have clear clinical and managerial leadership listening and actively responding to the needs of individual patients and staff.
• We provide high quality clinical care, where those accessing our services feel respected as individuals, are cared for with dignity and feel comfortable accessing our services in a friendly safe inclusive environment that respects and embraces equality and diversity. We aim for continuity, so people can see the same nurse or doctor for the same problem wherever possible.
• We understand the importance of mental as well as physical health needs and reduce barriers to access and inclusion through collaboration and communication with our patients.
• We aim to have our appointment system providing excellent access balanced with good safe working conditions, where people can get an appointment with the right person in the safe appropriate timescale.
• There are effective, efficient systems to provide smooth services and where we are always striving to continuously improve.
• There is mutual respect among staff and the people accessing our services with compassion and caring at the forefront of what we do.
• Communication within the surgery and those using our services is at the heart of what we do, listening, sharing information and decision making and seeking to understand each other.
• There are consistent policies communicated across both sites so patients and staff understand the systems, their obligations and responsibilities.
• We respect confidentiality and only share information that is necessary,
• We admit to any mistakes and learn from them seeking always to improve what we do within the constraints of resources available in the NHS. Constructive feedback and ideas are welcomed from those using and working within the surgery.
• We aim to integrate with the community that we serve.
• There is time set aside to ensure sufficient training and support for all staff so they feel confident in their roles and are not afraid to ask if they have problems.
• There is integrated team working across both sites, where everyone is valued, is listened to and heard and concerns can be shared openly in a supportive atmosphere.
• We say “hello”, we meet regularly, fun and laughter is encouraged and the value of a good work-life balance is respected and we look after each other’s wellbeing.

You and Your General Practice

You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.

We know that getting the right help from your GP practice can sometimes feel a little confusing.
That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.
We understand that the Government is aiming to ensure a more consistent service across the UK through its guide.
Ball Tree works to respond as best we are able to our local needs and provides its access and services in line with the feedback that we receive from our patients.
We are limited by the resources provided by the Government. 
We will only operate when it is safe to do so and we will be flexible in our provision of services to ensure that you are safe.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

What happens when you contact your practice to request an appointment
Who might help you
How to find and use online services
The best way to get help when the practice is closed
How to give feedback or raise concerns.
This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.

Working Together for a Healthier You
This guide also helps to explain how we can work together as a team. The NHS is here for everyone, and by understanding how our services work, you can help us help you. We are always here to support you and want you to feel confident in getting the care you need.

You can read the full guide on the NHS England website.

Find out more about You and Your General Practice

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice. 

Search for Ball Tree Surgery H82065 when you click on the link below

SEE OUR RESULTS