About Us


Our Mission

We are proud of our surgery and aim to work in a place where...

  • We have clear clinical and managerial leadership listening and actively responding to the needs of individual patients and staff.
  • We provide high quality clinical care, where those accessing our services feel respected as individuals, are cared for with dignity and feel comfortable accessing our services in a friendly safe inclusive environment that respects and embraces equality and diversity.#We aim for continuity, so people can see the same nurse or doctor for the same problem wherever possible.
  • We understand the importance of mental as well as physical health needs and reduce barriers to access and inclusion through collaboration and communication with our patients.
  • We aim to have our appointment system providing excellent access balanced with good safe working conditions, where people can get an appointment with the right person in the safe appropriate timescale.
  • There are effective, efficient systems to provide smooth services and where we are always striving to continuously improve.
  • There is mutual respect among staff and the people accessing our services with compassion and caring at the forefront of what we do.
  • Communication within the surgery and those using our services is at the heart of what we do, listening, sharing information and decision making and seeking to understand each other.
  • There are consistent policies communicated across both sites so patients and staff understand the systems, their obligations and responsibilities.
  • We respect confidentiality and only share information that is necessary,
  • We admit to any mistakes and learn from them seeking always to improve what we do within the constraints of resources available in the NHS. Constructive feedback and ideas are welcomed from those using and working within the surgery.
  • We aim to integrate with the community that we serve.
  • There is time set aside to ensure sufficient training and support for all staff so they feel confident in their roles and are not afraid to ask if they have problems.
  • There is integrated team working across both sites, where everyone is valued, is listened to and heard and concerns can be shared openly in a supportive atmosphere.
  • We say “hello”, we meet regularly, fun and laughter is encouraged and the value of a good work-life balance is respected and we look after each other’s wellbeing.

Your GP Registration

Every patient at Ball Tree is assigned a Usual Named GP responsible for your care.  You are however registered with the practice as a whole and you are able to see any GP.

You are able to change your named GP. Just let the reception team know your preferred GP and we can update our clinical systems.

Where possible, please try to see the same GP for ongoing issues.   Please talk to reception and ask them if this is possible when you call.

This may be challenging sometimes due to all our GPs working only part of each week and due to training, other GP duties and holidays. 

From time-to-time the named GPs will change on records as GPs change their working patterns and their list of patients changes accordingly. (GPs share the list of patients according to the hours that they work at the surgery).  If your GP name changes and you would like it to change to someone else please let us know.

Accessibility Needs

We want to get better at communicating with our patients and ensure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.


 Disability Access

 Accessibility Needs Form

Image of woman sitting in wheelchair at computer screen
image depicting feedback

See Our Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.

Practice Information

Disabled Access

Both locations have suitable access to clinical spaces on the ground floor for patients using a wheelchair. We also have a parking space at each site which is reserved for patients displaying a disabled sticker. Find out more about our disabled access.  At our main location we have clinical rooms which require use of stairs.  Please do let the reception team know if you have access issues using stairs to ensure that we are able to book you into a ground floor location.  We are awaiting NHS Funding and Planning for additional ground floor rooms at our main location.

Interpretation and Translation Service

We can arrange interpretation and translation services for patients who do not speak English. Please let us know if you need this service when booking an appointment, it may require additional time for us to be able to arrange interpreting services and we will also need to book a longer appointment.

Patient Voice

We are interested in hearing your views about the surgery, how well we are doing and how we may be able to improve the services we offer you – we can only do this with your help. You can find out more here

Training Practice

We are excited to be a GP Training Practice. This means that we support trainee doctors on behalf of the Kent, Surrey and Sussex Deanery. We also provide placements for 4th and 5th year students from Brighton and Sussex Medical School based at the University of Brighton. Find out more about our role as a Training Practice

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice. 


Our overall CQC Rating was:  GOOD

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.