Our Communications With You

Please note our communications disclaimer which applies to all letters, emails, texts and phone communications: 

• Disclaimer 1: Unless expressly stated otherwise, the information contained in any letter, email or text sent by Ball Tree is confidential and is intended only for the named recipient(s). If anyone receiving a communication from Ball Tree is not the intended recipient , the content must not be copied, distributed, or used as the basis for any action or reliance upon it. If anyone has received an email or text in error, please notify the Ball Tree. Any unauthorised disclosure of the information contained in an email or text is strictly prohibited.
• Disclaimer 2: If you have provided Ball Tree with a contact email or mobile number, we are implying your consent for Ball Tree to send information about you via email and text to anyone who can access your email or texts. If you share your email and mobile, you are responsible for who has access.  Ball Tree can take no responsibility for you sharing your devices, or passwords.  Ball Tree strongly recommends that every patient has a personal private individual email address and mobile number.  

Coming as soon as technology permits...

Control via text over your preferences on

• Email - On/Off | Email - Clinical Information | Email - Non-Clinical information (important service changes / research / news)
• Text - On/Off | Text - Clinical Information | Text - Non-Clinical information (important service changes / research / news)

Ball Tree needs to cut non-essential costs - if you can help us switch from post to digital you are contributing to helping to keep us functioning. Please do say yes to everything digital.