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Practice Team
Practice Management
Ball Tree is supported by a Business Manager and a Practice Manager
The management team support the clinical and administrative managers and run the HR, Finance and regulatory compliance for the surgery
- Gerard Cronin (m) - Business Manager. BA Hons Dunelm, MA Sussex, MBA Sussex, PG Dip CMI Brighton
Gerard joined the practice in 2012 and has 10 years' experience working in Business Development in Higher Education as well as 16 years’ experience working on the region’s NHS Medical Research Ethics Committee for the Health Research Authority.
Gerard is keen to work with patients and all the surgery teams on ways of helping us help each other improve the services that the surgery provides.
- Claire Wallace (f) - Practice Manager, Dip PM
Claire joined the practice in September 2024 and brings experience from a 25 year career within general practice of which 12 years have been in Practice management within the local area.
Claire is an advocate for working with staff and the local community to improve wellbeing, access to health services as well as taking part in joint initiatives such as Parkrun.
Claire is the local Adur Rep on the WSPMA committee making sure our voice and patients are thought of on a wider scale.
- Maria Howells (f) - previously Practice Manager, supports Gerard and Claire
- Vanessa Snuggs (f) - PCN manager
Working across the 3 surgeries and linking with our wider partners, Vanessa supports us to maintain and expand the care the surgeries can provide and ensure that this is linking with the wider strategy to build on the healthcare across Lancing and Sompting.
Administration
GP Practices are becoming increasingly complex and cannot function without a dedicated team to help ensure that we are able to process all the many demands that we face each day.
The Administration Team supports a range of functions including; helping with patient queries, secretarial work, referrals management, notes summarising, registration processing, notes processing, non-NHS administration and organisation, liaison with hospitals and other service providers. In addition, the team supports the GPs by actively triaging clinical correspondence with the aim of ensuring that the GPs and clinical team are much better able to prioritise their work and focus upon seeing patients rather than wading through paperwork.
- Mrs Susanne Moore (f) - Administration Team Manager
Sue has over twenty years’ experience of working at Ball Tree and manages the Administration Team. She lives locally, enjoys walking and the outdoors
Reception
We have 17 dedicated medical reception staff who are here to help you
The receptionists answer the phone, respond to your enquiries and arrange repeat prescriptions. They also support all the processing of all correspondence and documents within the surgery and between your doctor and the hospitals. Their job is extremely demanding so please do answer all their questions and help us to help you.
- Holly Miles (f) - Reception Manager: Monday, Tuesday and Wednesday
- Claire Popplewell (f) - Joint Reception Manager: Wednesday, Thursday and Friday