Contact Us


Ball Tree Surgery
Western Road North
West Sussex
BN15 9UX

Kingfisher Branch
19 to 21 Culver Road
West Sussex
BN15 9AX


Telephone: 01903 752 200  | Out Of Hours: 111

Phone Opening Hours

Our phone lines are open Monday to Friday from 8:00am to 12:00pm and then from 2:00pm to 6:00pm

Our phones can be incredibly busy, often with over 400 calls per day.  Please be kind and patient with our Reception Team.

We strongly recommend using the option to receive a call-back to save you waiting in a queue if the phone system offers this service to you. (This is usually available until 11:45am in the morning and until 4:45pm in the afternoon).  Note that there may be several phone queues happening at any one time - so when the phone system say you are number x in the queue - it will be for the option that you have chosen.  There will be other callers queuing for other options at the same time.

Please note: We only take emergency calls between 12:00 and 2:00pm and between 6pm and 6:30pm

Opening Hours

We are usually open Monday to Friday from 8:00am to 6:00pm at each of our locations

We close on Bank Holidays.  Occasionally, we close for part-days, usually in the afternoons for staff training.

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

  Find Accident & Emergency services

Useful Contacts

A list of phone numbers and websites you may find useful

  • Age Concern Information Line: 0800 009966
  • Alcoholics Anonymous: 0800 9177 650
  • Carers UK: A national charity for carers providing support and advice; has a helpline and online forum.
  • Childline: 0800 1111
  • Dementia Friendly Worthing
  • Diabetes UK: Offers a range of online information, booklets to download, practical advice e.g. recipes, forums. There is a helpline staffed by trained counsellors, with knowledge of diabetes.
  • Emergency dental service: 0300 100 0899
  • IC24 - Out of Hours: 0300 130 1313
  • ICIS: Information for Life: 0800 859929
  • Mental Healthline: 0300 5000 101
  • Mind Information Line: 0845 766 0163
  • Musculoskeletal Assessment Treatment Team (MATT): 01243 623601
  • NHS 111111
  • OCD Action
  • Samaritans: 08457 909090 or Freephone 116 123
  • Sexual Health Helpline: 0800 567123
  • Silver Line: 0800 4 70 80 90
  • Smart Recovery
  • Stop Smoking Support: 0300 100 1823
  • Wellbeing Hub: A free, friendly and impartial service which comes from your local authority, the NHS and other partners, where you can find out more about local activities and support services.
  • Worthing Hospital: 01903 205111

Urgent Care Centres

If you or someone you know has an urgent condition, such as break or sprain, cuts or grazes, fever or rashes


If you or someone you know has a minor ailment, bites or stings, upset stomach or needs medication advice

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.


Self Care - visit our health zone

Help and support from national and local organisations and assessments to help you monitor your condition

Routine Appointments

I have a non-urgent problem and can wait up to 6 weeks to be seen.

Join the Patient Group

If you are a patient registered at the practice, with a positive contribution to make, please join the group.

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice. For more information, please see our Patient Group pages.

Friends & Family Test

We welcome feedback to tell us what we are doing right and what we can improve.